Revenue opportunities are hiding in support

Turn customer support into a growth engine.

HelpRev finds customers who want more, may leave, or keep asking for the same thing. Then it shows the right team what happened and what to do next.

Start with your inbox See four customer examples

HelpRev finds the signal. Your team reviews it and decides what happens next.

A support team discussing customer messages around a laptop — Support conversation

UnlimitedSeats for the whole company UnlimitedBrands + support addresses From $19Per month

Your support desk is a goldmine for growth.

But when was the last time your CEO logged in?

Plot twist: they don’t need to.HelpRev analyzes your support inboxes and sends the useful signals to the people who can act.

LeadershipSalesSuccessProductMarketing

Most companies built support to resolve problems, not help the business learn.

HelpRev closes the gap

HelpRev finds the signal, keeps the proof, and tells the right people.

Customer message arrives

Repeated highlights across customer messages becoming a clear growth signal

HelpRev spots the signal

Sales, Success, Product, and Marketing modules seeing the same customer insight

Right teams see it

Gmail, Slack, Microsoft Teams, and Google Chat floating above two customer update cards

Delivered where leaders work

Four ways HelpRev turns support conversations into a growth engine.

See how everyday customer messages can reveal expansion opportunities, retention risk, repeated product demand, and the right moment to ask for a review.

Spot the customer who is ready to buy more.

Pricing questions, requests for more seats, and calls for advanced features often reach support first. HelpRev recognizes the buying signal, keeps the customer’s exact words attached, and puts the opportunity in front of Sales while the timing is fresh.Expand revenue with evidence, not guesswork.

Catch leave risk before the renewal conversation.

One failed export is a ticket. The third one is a pattern. HelpRev connects repeated problems, frustration, and renewal timing so Customer Success can step in before the customer decides to leave.Give Success the pattern, the account value, and the proof.

Build the roadmap from requests customers actually make.

HelpRev groups similar requests across conversations and accounts. Product can see how often the need appears, who asked for it, and every original message behind the trend.Turn repeated requests into product evidence.

Turn a great support outcome into a review opportunity.

When a customer says your team saved the day, HelpRev flags the moment while the praise is still fresh. Marketing sees the customer’s words and decides whether it is the right time to ask for a review.Find genuine praise without automatically contacting the customer.

A customer team planning a larger software rollout

A customer frustrated by a recurring software failure

A product team reviewing recurring customer needs on a roadmap wall

A customer team relieved after a successful launch issue was resolved

Built into everyday support

The growth engine starts with the support work your team already does.

Run every brand and support inbox from one login. Your team can prioritize conversations, reply with the full context, and keep the customer evidence that Sales, Success, Product, and leadership need next.

One login. Unlimited inboxes.Run every brand and support address from one workspace.

Customer facts beside the threadBring in the plan, order, or account details an agent needs.

Private team collaborationKeep notes, ownership, and handoffs with the conversation.

AI grounded in your businessDraft from your product context, approved articles, and account facts.

Northstar Analytics

Adding 35 people next month

Owned by Nina

Marcus JohnsonToday, 10:42 AM

We are adding 35 people next month. What would it cost to give them advanced reporting?

Nina, SupportToday, 10:55 AM

Happy to help. I am checking the best plan for the rollout and will bring in your account manager so we can confirm the details.

Private note for the teamMarcus is planning the purchase now. Loop in the account team while the timing and requirements are clear.

Grounded draft2 approved sources

Hi Marcus, advanced reporting is available on the Scale plan. I have included Alex from your account team to help confirm pricing for 35 additional people and the rollout date.

Nothing is sent until your team reviews it.Review and send

HelpRev Intelligence

Reply faster without missing the revenue or retention signal.

HelpRev checks the full conversation, customer history, plan, and product knowledge. It flags buying intent, leave risk, and urgency, then prepares a grounded reply and next step for your team to review.

See the signal in context

Product language, prior conversations, approved knowledge, and the evidence behind the finding stay connected.

Get an answer, or an honest stop

HelpRev cites what it uses and abstains when the evidence is too weak.

Review before anything is sent

HelpRev interprets, recommends, and drafts. A person reviews, edits, and sends.

Intelligence visual directionShow the full conversation, approved knowledge, customer facts, and a grounded draft coming together.

Keep this visual general to HelpRev Intelligence. The expansion-specific example now lives with the revenue use case above.

HelpRev collaboration

Get the right team actingbefore the customer moves on.

Send buying opportunities to Sales, leave risk to Success, recurring demand to Product, and customer praise to Marketing. The original conversation and account context stay attached.

Work together in the thread

Private notes, mentions, forwards, and private drafts stay beside the conversation.

Make every handoff clear

Assign a person or team, change the status, and leave the reason behind.

Automate the obvious work

Route departments to teams and sort known senders with visible, editable rules.

One thread. Clear ownership.

Notes, assignments, tags, status, and routing stay attached as work moves between people.

HelpRev customer learning

Build from repeated demand.Turn customer wins into growth.

Group requests across customers, collect NPS with the reason behind the score, and surface genuine praise while it is still fresh. Product and Marketing decide what to do next.

Ask for the score and the reason

Collect a 1–10 recommendation score, then ask what shaped the answer.

See which requests keep returning

Group repeated needs while keeping the original customer conversations attached.

Review before work enters the roadmap

A person accepts the suggestion, assigns ownership, and tracks it through delivery.

Support and product teammates reviewing customer evidence together — NPS reasonsRepeated demandRoadmap evidence

A growth engine works best when the whole company can use it.

Bring everyone in.Connect every inbox.No per-seat orper-inbox fees.

For alternatives that charge $25 per seat, ten more teammates add $250 every month.HelpRev adds $0 for seats, brands, or customer-facing support addresses.

Choose a plan by real use, not team size

Every plan includes every teammate, brand, and support address.

Pick the message volume and AI work you need. Upgrade when your customers create more work, not when another person, brand, or company needs access.

HelpRev plan features and prices
Plan	Starter$19 / monthFor a smaller monthly message and AI workload.Choose Starter	RecommendedGrowth$49 / monthFor teams turning support into sales, retention, and product action.Choose Growth	Pro$89 / monthFor larger monthly volume across several brands or companies.Choose Pro
Access
TeammatesSupport, sales, success, product, marketing, and leadership.	Unlimited	Unlimited	Unlimited
Customer-facing support addressesSupport@, billing@, and other customer-facing addresses.	Unlimited	Unlimited	Unlimited
Products, brands, or companiesSeparate context and knowledge for each.	Unlimited	Unlimited	Unlimited
Monthly usage
Messages processedIncoming and outgoing email.	15,000per month	40,000per month	80,000per month
Managed AI creditsToken based. Longer work uses more credits.Examples assume one type of work. Most teams use a mix.	5,000per month About 1,500 simple drafts About 1,250 Copilot actions About 750 grounded drafts	15,000per month About 4,500 simple drafts About 3,750 Copilot actions About 2,250 grounded drafts	30,000per month About 9,000 simple drafts About 7,500 Copilot actions About 4,500 grounded drafts
Bring your own OpenAI keyPlanned for eligible AI work.	Coming soon	Coming soon	Coming soon
Support workspace
Prioritized shared inboxSearch, filters, ownership, tags, and context.	Included	Included	Included
Team collaborationNotes, mentions, assignments, forwarding, and private drafts.	Included	Included	Included
Routing and inbox rulesOwnership, allow, archive, and spam rules.	Included	Included	Included
AI reply assistanceReviewable simple and grounded drafts.	Included	Included	Included
Growth intelligence
Message understandingUrgency, intent, leave risk, and next action.	Included	Included	Included
Expansion intelligenceSpot sales and upgrade intent.	Included	Included	Included
Retention engineConnect problems, frustration, and renewal timing.	Included	Included	Included
Product demand radarGroup repeated requests with source conversations.	Included	Included	Included
Review opportunity radarSpot praise and successful outcomes.	Included	Included	Included
Customer memoryKeep history, predictions, and next actions together.	Included	Included	Included
NPS and surveysCollect a score, reason, and comment.	Not included	Included	Included
Leadership delivery
Evidence-linked briefOpen the conversations behind each conclusion.	Included	Included	Included
Scheduled leadership briefsDaily, weekly, or monthly.	Included	Included	Included
Connected delivery channelsEmail, Slack, Teams, Google Chat, and webhooks.	Included	Included	Included

Every plan includes unlimited teammates, brands, and customer-facing support addresses.

Start with Growth

Start with what already works

Keep the support address your customers already know.

Forward incoming mail to HelpRev, verify your sending domain, and add the product knowledge your team already trusts. Customers keep writing to the same place.

Connect your first inbox

Connect your support address

Use the support, billing, or product addresses customers already contact.

Add your product knowledge

Bring in approved articles and product context so HelpRev understands what your customers are asking about.

Bring the company in

Invite Support, Sales, Success, Product, Marketing, and Leadership without paying for another seat.

Frequently asked questions

Questions worth asking before you connect the inbox.

What HelpRev replaces, how the intelligence works, and what you actually pay for.

Is HelpRev a support desk or a customer intelligence platform?

Both. Your team handles customer conversations in HelpRev while it also finds expansion signals, leave risk, repeated product demand, praise, and other evidence the company can act on.

How does HelpRev turn support into a growth engine?

HelpRev reads customer conversations in context, keeps the original evidence attached, recommends what should happen next, and surfaces the signal to the team responsible for acting on it.

Can we see the conversations behind every insight?

Yes. HelpRev keeps the customer’s words, account context, related conversations, and suggested next step together. Leadership can start with the summary and inspect the evidence when needed.

Do customers need to contact a new support address?

No. Keep the addresses customers already know. HelpRev begins with forwarding-first setup and verified sending domains, so the change happens behind the scenes.

Can one workspace support several products or brands?

Yes. Each product can retain its own support addresses, knowledge, terminology, and customer context without forcing your company into separate workspaces.

Are seats and support addresses really unlimited?

Yes. HelpRev does not add fees for another teammate, brand, or customer-facing support address. Plans scale with message volume and AI use instead of artificial seat limits.

What do AI credits pay for?

They cover token-based AI work such as message understanding, drafting, and Copilot actions. Shorter work uses fewer credits; longer, more contextual work uses more.

Is HelpRev a replacement for an enterprise Voice of Customer platform?

HelpRev owns a more focused problem: turning support conversations into evidence the whole company can use. Enterprise Voice of Customer platforms may collect feedback from many additional channels and run broader research programs.

You already earned the conversation

Your customers are already telling you how to sell more, lose fewer customers, and build what they want.

Do not let that evidence disappear when the ticket closes. HelpRev puts it in front of the team that can act while the moment still matters.

Start with your support inbox